Why Do Customers Purchase?

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The short answer is “Buyer Confidence” in your ability to deliver and execute a quality product or service.

This is going to sound more like a psychology lesson but we do need to get into the head of the buyer.

In my previous posts, I have talked about the sales cycle, the sales message consistency and ensuring you are in front of the buyer even when they are out of the “purchase window” 

But let’s get a little deeper into why people buy products and services.

1. They have a need, and have budget to purchase a solution for that need
2. An unforeseen situation causes an immediate purchase
3. An impulse purchase of a solution that appeals to the buyer at a particular time

So if you realize there are only 3 main reasons why people buy, your sales approach need to map to those.

I have heard sales executives say “Go and SELL to that prospect, they NEED our products”, well in most cases that may be true but we need to know what category are they in, and it comes down to getting in front of the buyer and getting THEM to tell us.

 I call this the Client Need Analysis and finding prospects takes time to develop .

Time is what a sales person needs most, and if time runs out we are usually in a place we don’t want to be.

So using your time wisely in your sales and marketing process is essential.

Go back to your “Perfect Customer Profile”, I spoke about that in my previous post and analyze where did they fit into the 3 categories above.

Buyers want to know that they are not the first customer you have, and they want to see results, in either the form of a case study or references.

Think about this, why are networking events and trade shows somewhat effective?

Depending on the type of “in-person” events you attend, the audience in the room are there for a common theme, and if you establish your credibility in the room with your experience and knowledge you get more conversations.

How many times have you been at a conference where the Key Note speaker just captivated the audience, and at the end of the session there is a line of people wanting to talk to the speaker.

This is not coincidence, at some point in the Key Note, the speaker established his expertise and knowledge in his subject topic, and the audience saw a relevant synergy with their business.

Let’s use the typical format of how a keynote speaker plans his session:

  • Set the tone of the session
  • Establish authority on the topic
    History
    Experience
    An Example
  • Subject matter content
    Pain Point
    Process
    Solution
  • Audience Engagement
    Workbook (If it’s a Breakout Session)
    Questions aligned to the topic
    Feedback (Usually pre-developed)
  • Outcomes

If your business can develop marketing strategies that align with the above you will do several things:

1. Buyers will pay attention to your messages
2. Buyers will feel comfortable that you are experienced in your field of business
3. Buyers will relate to the pain points you have solutions for
4. Buyers will see you as a subject matter expert in your field
5. Buyers will ask you questions
6. Buyers are more likely to take a meeting

The sales and marketing process is not any different to the keynote speaker, and it doesn’t matter which purchasing category your prospect is in, if you architect your message, show experience and showcase results from other customers, you will get the Buyers attention.

You can learn more about me and view my other insights into finding buyers, and other tips to get more revenue at www.knextis.com